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Welcome to OCEAN MOSS LTD. These Terms of Service govern your access to and use of our website (https://oceanmoss.co.uk/) and any purchases you make from our online store. By accessing, browsing, or using our website, you agree to comply with and be bound by these legally binding terms and conditions. Please read them carefully before utilizing our services.

This website is operated throughout by OCEAN MOSS LTD. A company registered in England and Wales under Company Registration Number 13254084.

1. General Conditions
- By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you are the age of majority in your country or province of residence.
- You agree not to use our products or services for any illegal, unauthorized, or prohibited purpose under United Kingdom legislation.
- We reserve the right to refuse service to anyone, for any legitimate reason, at any given time.

2. Products, Sales, and Medical Disclaimer
- We strive to display product images, ingredients, and colors as accurately as possible. However, we cannot guarantee that your device’s screen display will perfectly reflect the actual product.
- Medical & Supplemental Disclaimer: All products sold on this website are natural dietary and wellness supplements. The statements made regarding these products have not been evaluated by the MHRA or FDA. Our products are not intended to diagnose, treat, cure, or prevent any physical or mental disease. Content provided on this website is for general informational purposes only and must not be used as a substitute for professional medical advice or treatment. Always consult a certified healthcare professional before starting any dietary supplement.

3. Accuracy and Modifications of Prices
- All product descriptions, specifications, and pricing are subject to change at any time without prior notice, at our sole discretion.
- We reserve the right at any time to modify or discontinue any product or service without liability to any customer or third party.

4. Order Processing, Shipping, and Delivery Terms
- Order Cut-Off Time: 2:00 PM (GMT / UK Time). Orders placed before 2:00 PM will begin processing on the same business day. Orders placed after this time or during bank holidays will be processed on the next working business day.
- Handling & Transit: All orders are processed and dispatched within 1–2 business days. Estimated delivery transit takes 3–5 business days via our shipping partner, Royal Mail.
- Shipping Cost: Shipping fees are calculated strictly at checkout based on order value (£4.99 flat rate for orders from £0.00 to £15.99, and Free Shipping for orders of £16.00 and over).
- Geolocation: We currently ship exclusively to addresses within the United Kingdom. For comprehensive details, please read our dedicated Shipping Policy.

5. Secure Payments and Billing Integrity
- We securely accept standard payment methods including Visa, Mastercard, American Express (AMEX), Discover, Diners Club, UnionPay, JCB, Apple Pay, Google Pay, and Shop Pay.
- Transactions are processed securely via SSL encryption complying with international PCI-DSS standards.
- You agree to provide current, accurate, and complete purchase, account, and billing information for all transactions conducted at our store. Mismatched or invalid details may result in automated order cancellation. Please review our Payment Policy for more details.

6. Returns, Cancellations, and Refunds
- We offer a strict 30-day return window from the date of product receipt.
- Due to health and hygiene safety standards regarding wellness supplements, products can only be returned if they are entirely unopened, unused, and in their original sealed packaging. Opened or unsealed products are non-returnable.
- Order cancellations are allowed within 2 hours of purchase. For further guidelines, please consult our full Return & Refund Policy.

7. Limitation of Liability
OCEAN MOSS LTD shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use of, or inability to use, our products or website. We do not warrant that our website platform will always be completely error-free, timely, or uninterrupted.

8. Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by, interpreted, and construed in full accordance with the laws of England and Wales, United Kingdom.

9. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, alter, or replace any part of these Terms of Service by posting official updates on our website. It remains your absolute responsibility to check our website periodically for changes.

10. Contact Information
Company Name: OCEAN MOSS LTD
Company Registration Number: 13254084
Registered & Business Address: 339 Dudley Road, Birmingham, B18 4HB, United Kingdom
Customer Support Email: ocean.mail@oceanmoss.co.uk
Contact Phone Number: +44 7984 135431
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 4:00 PM | Sunday: Closed