Payment Policy

At OCEAN MOSS LTD, we are committed to providing a secure, seamless, and transparent shopping experience for our customers. All transactions on our store (https://oceanmoss.co.uk/) are handled with the highest standards of data security.

1. Accepted Payment Methods

To offer you convenient payment solutions, we accept a wide range of trusted and secure payment providers. You can complete your purchase using any of the following methods:

- Credit/Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club, UnionPay, and JCB.

- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

- Bank Transfer: Direct payments via our secure Revolut Business bank account framework.

2. Currency and Pricing

- All prices displayed on our website are stated in British Pounds (GBP, £).

- All applicable value-added taxes (VAT) are included in the final product price shown at checkout.

- The total amount displayed on the checkout page is the exact amount you will be charged. We do not charge any hidden payment processing fees.

3. Payment Security & Encryption

Your privacy and financial security are our ultimate priorities. 

- All transactions are processed using Secure Sockets Layer (SSL) encryption technology to safeguard your sensitive data.

- Our payment infrastructure complies strictly with the Payment Card Industry Data Security Standard (PCI-DSS).

- OCEAN MOSS LTD does not collect, store, or have access to your full credit card or debit card numbers. Your payment details are securely processed directly by our authorized payment gateways.

4. Payment Processing & Order Fulfillment

- Payment is required in full at the time of placing your order. 

- Once your payment authorization is confirmed, we will begin processing your order within our standard handling timeframe of 1–2 business days.

- If your payment is declined or authorization fails, your order cannot be completed. In such cases, please verify your billing details or attempt to use an alternative payment method.

5. Billing Information & Invoicing

Please ensure that your billing name, address, and zip code precisely match the information associated with your payment card or method. Orders containing incorrect, unverified, or mismatched billing information may be subject to review, delay, or cancellation for fraud prevention purposes.

Contact Information

  • Company Name: OCEAN MOSS LTD
  • Company Registration Number: 13254084
  • Registered & Business Address: 339 Dudley Road, Birmingham, B18 4HB, United Kingdom
  • Customer Support Email: ocean.mail@oceanmoss.co.uk
  • Contact Phone Number: +44 7984 135431
  • Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 4:00 PM | Sunday: Closed